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*The earning and spending of CashPoints and Rewards on Norwegian airline-related products and services will be temporarily paused from February 1, 2021 until the end of Norwegian's examinership and reconstruction processes. It is still possible to earn CashPoints with Reward partners. Read more.

Missing CashPoints Rocketmiles Rocketmiles logo

When do I receive my CashPoints?

CashPoints will be credited to your account up to 3 days after check-out.

Why am I missing CashPoints?

Missing CashPoints are typically a result of not adding your Reward Number during the booking or payment process. Alternatively, it could be that the CashPoints are still in the process of being transferred.

I'm still missing CashPoints

Please be aware that this partner does not support the retro claiming of CashPoints. You will only earn CashPoints if your Reward Number was added at the time of booking.

If you believe there has been an error, please contact the partner directly.