CashPoints will be credited to your account up to 6 weeks after check-out.
Missing CashPoints are typically a result of not adding your Reward Number during the booking or payment process. Alternatively, it could be that the CashPoints are still in the process of being transferred.
The CashPoint amount shown when you make your booking is an estimate based on the currency exchange rate at the time of your booking, and the exact CashPoint amount that you receive for your booking will depend on the currency exchange rate at the time you check-out of the hotel.
If you believe there has been an error, please contact us.