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*The earning and spending of CashPoints and Rewards on Norwegian airline-related products and services will be temporarily paused from February 1, 2021 until the end of Norwegian's examinership and reconstruction processes. It is still possible to earn CashPoints with Reward partners. Read more.

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When do I receive my CashPoints?

CashPoints will be credited to your account up to 7 days after the transfer is completed. 

Why am I missing CashPoints?

Missing CashPoints are typically a result of not adding your Reward Number during the booking or payment process. Alternatively, it could be that the CashPoints are still in the process of being transferred.

I'm still missing CashPoints

Forgot to add your Reward Number during the booking? You can add your Reward Number up to 2 hours before pickup in order to earn CashPoints on your transfer. Simply call the phone number on your voucher and we will add it for you. The Reward Number can't be added after the transfer takes place.

If you believe there has been an error, please contact the partner directly.